Keywords
economic operator
inspection
supervision
sanitary control
How to Cite
Abstract
Purpose and justification: To design and validate a questionnaire on the satisfaction with the environmental and food factor surveillance and control carried out by health authorities of the economic operators subjected to such control.
Method and materials: Designing a descriptive, cross-sectional study for the validation of a questionnaire on the economic operator’s satisfaction with the official control agent’s performance.
Location: The study was conducted in the Aljarafe-Sevilla Norte Primary Care Health District, which encompasses populations in Seville and Huelva. The inspection activity is carried out by 58 official control agents, who conduct inspections at 9,689 food companies in the Autonomous Community of Andalusia.
Participants: Telephone surveys were given to a random sample of 675 economic operators which were subjected to sanitary control during the month of July 2019.
Method: The questionnaire, which was designed by a group of experts, consisted of 12 closed-ended questions on a numerical scale and 1 open-ended question. Its construct validity, discriminating capacity and internal consistency were ascertained.
Results: Two factors—“technical quality” and “organizational quality”—were identified, which explain 52.45 % of the variance. The questionnaire has internal consistency (Cronbach ́s alpha: 0.808).
Conclusions: The questionnaire has sufficient psychometric properties to be considered a useful and reliable tool for measuring the satisfaction of economic operators with the sanitary control carried out by official control agents.
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